Sky Exchange Privacy Policy

At Sky Exchange, we only collect the data that is genuinely necessary to provide you with a safe, seamless, and personalised experience. We never harvest data unnecessarily. Here is a transparent breakdown of every category of information we may collect:

1.1 — Information You Provide Directly

1.2 — Information Collected Automatically

• Device & Technical Data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage & Behavioural Data: Pages visited, time spent, click-through patterns, search queries within the platform, and feature usage frequency.
• Location Data: General geographic location derived from your IP address. We do not access precise GPS location without explicit permission.
• Transaction Data: Details of all bets placed, wins, losses, deposits, and withdrawals processed through your Sky Exchange account.
• Log Files: Server logs recording access times, error logs, and other diagnostic data to maintain platform stability and security.

Every piece of data we collect has a clear, defined, and lawful purpose. We process your personal information based on the following legal grounds: contract performance, legal obligation, legitimate interest, and your consent.

• Account Management & Service Delivery: To create and manage your account, process transactions, verify your identity (KYC), and deliver the core Sky Exchange experience.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other illegal conduct on the platform.
• Legal & Regulatory Compliance: To meet our obligations under applicable gaming, financial, and data protection laws in all jurisdictions we operate in.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance in a timely and personalised manner.
• Platform Improvement: To analyse usage patterns, conduct A/B testing, and improve the functionality, performance, and user experience of our platform.
• Personalisation: To customise your dashboard, recommend relevant features, and tailor notifications based on your usage history and preferences.
• Communications: To send you essential service updates, security alerts, policy change notifications, and (where you've opted in) promotional offers.
• Responsible Gaming: To monitor for signs of problem gambling behaviour and fulfil our duty-of-care obligations to promote safer gambling practices.

Sky Exchange uses cookies and similar tracking technologies (pixel tags, web beacons) to enhance your experience, measure performance, and keep your account secure. Below is a full breakdown of every cookie type we use:

You can manage or withdraw cookie consent at any time through your browser settings or our Cookie Preference Centre (available in your account settings). Blocking strictly necessary cookies may affect platform functionality.

Sky Exchange never sells, rents, or trades your personal data. Period. However, to deliver our services, we work with carefully vetted third-party partners who may process your data on our behalf — always under strict contractual obligations and with appropriate data protection safeguards in place.

When We May Share Your Data

• Payment Processors: To securely process deposits, withdrawals, and refunds through authorised payment gateways. These processors are PCI-DSS certified and handle card data under strict security controls.
• Identity Verification Providers: To conduct KYC checks and verify your identity as required by our operating licences and anti-money-laundering (AML) obligations.
• Cloud & Hosting Providers: Our infrastructure partners host the platform and store data on our behalf in secure, ISO-certified data centres.
• Analytics Providers: We use anonymised, aggregated analytics tools to understand platform performance. No individually identifiable data is shared with analytics vendors.
• Regulatory & Law Enforcement Authorities: Where we are legally required to disclose information to government bodies, regulators, or law enforcement — and only to the extent required by law.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity. You will be notified of any such transfer with the option to opt out.

We invest heavily in state-of-the-art security infrastructure to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our layered security approach includes:

In the unlikely event of a data breach that affects your rights and freedoms, Sky Exchange will notify you and the appropriate supervisory authority within 72 hours of becoming aware of the breach, as required by law.

You have significant and enforceable rights over your personal data. Sky Exchange fully respects and supports the exercise of these rights. Here is what you are entitled to:

To exercise any of these rights, please contact our Data Protection Officer at privacy@skyexchangeco.com. We will respond to all valid requests within 30 calendar days. In complex cases, we may extend this to 60 days with prior notice.

We do not keep your data longer than necessary. Our retention periods are determined by legal requirements, the nature of the data, and the purpose for which it was collected. Key retention periods include:

After the applicable retention period, your data is securely deleted or irreversibly anonymised. You may request early deletion of certain data types subject to applicable legal requirements.

Sky Exchange is strictly an adults-only platform. Our services are intended solely for individuals who are 18 years of age or older (or the legal age of majority in their jurisdiction). We do not knowingly collect, store, or process personal data from anyone under the age of 18.

We implement robust age verification measures during the registration process to prevent minors from accessing our platform. If you believe a minor has registered on Sky Exchange or that we have inadvertently collected data from a person under 18, please contact us immediately at privacy@skyexchangeco.com. We will promptly investigate and delete any such data.

Parents and guardians are encouraged to monitor their children's online activity and utilise parental controls where appropriate.

Our platform may contain links to third-party websites, partner pages, or affiliated services for your convenience or information. This Privacy Policy applies exclusively to Sky Exchange and does not extend to any external websites or services, even if linked from our platform.

We strongly recommend reviewing the privacy policies of any third-party site before providing your personal information. Sky Exchange accepts no liability for the data practices, security, or content of external websites.

Sky Exchange reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, technology, or applicable laws. We will always be transparent about any changes we make.

When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send you a notification via the email address associated with your account.
• Display a prominent notice on the Sky Exchange homepage or within your account dashboard for at least 30 days.
• Where required by law, seek your renewed consent before applying material changes to how we process your data.

Your continued use of Sky Exchange after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed.

We know privacy policies can feel overwhelming. Here are answers to the questions our users ask most often:

Your privacy matters to us. If you have any questions, concerns, or requests regarding this Privacy Policy or how Sky Exchange handles your personal data, please reach out to us through any of the following channels. Our dedicated privacy team is committed to responding within 2 business days.